Questions & Support
Veebase Ltd recognizes your privacy concerns and makes every effort to keep your information confidential when using our site and services.
Controllers of Personal Information
Any Personal Information you provide us is held by Veebase Limited, a company registered in the UK with company number 6597289.
You can browse the v-twin-community.com website without revealing any personally identifiable information about yourself. However, once you create an account and provide us with your personal information, you are no longer anonymous to us.
What we collect
- Non-personally identifiable information
NB. Most web browsers automatically accept cookies, but you can choose to decline them by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the website.
- IP addresses
Our web server will also collect your IP address in order to help diagnose problems with our server and to administer our website. Upon visiting our website, we assign each visitor a unique ID that is used to track visitor traffic patterns within our website. We also collect aggregate and user-specific information on the pages that visitors access or visit. We reserve the right to retain all website traffic reporting data as long as may be reasonably necessary for accounting and auditing purposes.
- Personally identifiable information
Personally identifiable information means any information about you which may identify you personally. Should you choose to create an account on the v-twin-community.com, personal Information will be collected and processed. This may include, but might not be limited to;
- Your email address.
- Your user name, screen name & image (avatar)
- Demographic information, such as gender, location, preferences and interests.
- Product & service reviews, ratings and related images and videos.
- Any feedback and correspondence you send to us.
- Information relevant to customer surveys and/or offers.
- Other information from your interaction with the site, services, content and advertising, including computer and connection information, page view statistics, traffic to and from the site, ad data, IP address and standard web log information.
What we do with personally identifiable information
The information we learn from visitor activity helps us personalize and continually improve your experience on v-twin-community.com. By creating an account on v-twin-community.com you agree that we may use your personal information to;
- Display content, products or services that may be of interest to you.
- Periodically send email newsletter about new products, special offers or other Information which we think you may find interesting using the email address which you have provided. (Based on your communication preferences)
- Send you administrative emails concerning your account.
- Customize, measure and improve our services, content and advertising.
- From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website according to your interests.
- Resolve disputes, address complaints and investigate any suspected breach of our Terms and Condition by, or relating, to you.
Sharing and disclosure
We will not sell, distribute or lease your personal information to third parties unless;
- We have your permission
- We are required by law to do so.
- We need to share your information to provide a service you have requested.
- We need to send your information to companies who work on behalf of Veebase Ltd to provide a service to you. Unless we inform you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.
Veebase Ltd is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
However, the Internet is not 100% secure and third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, we cannot promise, and you should not expect, that your personal information or private communications will always remain private.
- Account protection
Your password is the key to your account. Do not disclose your v-twin-community.com password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to any legally binding actions taken on your behalf.If your password has been compromised for any reason, you should immediately notify Veebase Ltd (link to contact form) and change your password.
- Posting on publicly accessible areas
Publicly accessible areas of the Website are any areas accessible by the general public and which may also be indexed by search engines, particularly, but not limited to, product and merchant reviews. You are solely responsible for any personal information that you disclose and disseminate on publicly accessible areas. You should never disclose Personal Information relating to any other person without their express consent.
Accessing & editing your personal data
Any personal information you choose to provide us with can be viewed, edited or deleted in the ‘Edit My Profile’ area of your v-twin-community.com account.
You may also request details of the information which we hold about you by writing to The Data Controller, Veebase Ltd, 7 Trull Farm Buildings, Trull Farm Tetbury, Gloucestershire, GL8 8SQ, England. A small fee may be payable for this.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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