Questions & Support

Community Privacy Policy

Introduction

Veebase Ltd recognizes your privacy concerns and makes every effort to keep your information confidential when using our site and services.

This privacy policy sets out how Veebase Ltd uses and protects any information that you give us when using the v-twin-community.com website. This policy also forms part of and is subject to, our Terms and conditions.

Please take time to read our Privacy Policy carefully, since by visiting the v-twin-community.com website you are accepting and consenting to the practices described in the Privacy Policy. If you do not consent to the use of personal information, as defined below, please do not use the website or any of the services offered.

Controllers of Personal Information

Any Personal Information you provide us is held by Veebase Limited, a company registered in the UK with company number 6597289.

Changes

Veebase Ltd may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2013.

Using Veebase.com

You can browse the v-twin-community.com website without revealing any personally identifiable information about yourself. However, once you create an account and provide us with your personal information, you are no longer anonymous to us.

Should you choose to provide us with personal information, you also consent to the transfer and storage of that information on our servers located in the United States which are managed by a third party processor on our behalf. US laws on holding Personal Information are less stringent than the laws applicable in the European Economic Area, but we will hold and transmit your personal information in accordance with privacy policy and applicable European data protection laws.

What we collect

  • Non-personally identifiable information
    • Cookies
      A cookie is a small text file containing a unique string of numbers or letters that is placed on a computer. Cookies will not collect any personally identifiable information about you and cannot be used to obtain other information from your hard drive.The v-twin-community.com website uses cookies to help us provide certain site features – such as ‘remembering’ the products you have viewed during the course of each browser session.We also use a third-party advertising company to serve ads when you visit our website. This company uses cookies to collect non-personally identifiable information about your visit in order to provide advertisements about goods and services of interest to you. This advertising company does not have access to Veebase Ltd’s cookies and it’s use of cookies is subject to it’s own privacy policies, not this one.

      NB. Most web browsers automatically accept cookies, but you can choose to decline them by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the website.

    • IP addresses
      Our web server will also collect your IP address in order to help diagnose problems with our server and to administer our website. Upon visiting our website, we assign each visitor a unique ID that is used to track visitor traffic patterns within our website. We also collect aggregate and user-specific information on the pages that visitors access or visit. We reserve the right to retain all website traffic reporting data as long as may be reasonably necessary for accounting and auditing purposes.
  • Personally identifiable information
    Personally identifiable information means any information about you which may identify you personally. Should you choose to create an account on the v-twin-community.com, personal Information will be collected and processed. This may include, but might not be limited to;

    • Your email address.
    • Your user name, screen name & image (avatar)
    • Demographic information, such as gender, location, preferences and interests.
    • Product & service reviews, ratings and related images and videos.
    • Any feedback and correspondence you send to us.
    • Information relevant to customer surveys and/or offers.
    • Other information from your interaction with the site, services, content and advertising, including computer and connection information, page view statistics, traffic to and from the site, ad data, IP address and standard web log information.

What we do with personally identifiable information

The information we learn from visitor activity helps us personalize and continually improve your experience on v-twin-community.com. By creating an account on v-twin-community.com you agree that we may use your personal information to;

  • Display content, products or services that may be of interest to you.
  • Periodically send email newsletter about new products, special offers or other Information which we think you may find interesting using the email address which you have provided. (Based on your communication preferences)
  • Send you administrative emails concerning your account.
  • Customize, measure and improve our services, content and advertising.
  • From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website according to your interests.
  • Resolve disputes, address complaints and investigate any suspected breach of our Terms and Condition by, or relating, to you.

Sharing and disclosure

We will not sell, distribute or lease your personal information to third parties unless;

  • We have your permission
  • We are required by law to do so.
  • We need to share your information to provide a service you have requested.
  • We need to send your information to companies who work on behalf of Veebase Ltd to provide a service to you. Unless we inform you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.
  • Veebase Ltd aquires, or is aquired by or merged with, another company. In this event, Veebase Ltd will notify you before information about you is transferred and becomes subject to a different privacy policy.

Security

Veebase Ltd is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, the Internet is not 100% secure and third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, we cannot promise, and you should not expect, that your personal information or private communications will always remain private.

Your responsibilities

  • Account protection
    Your password is the key to your account. Do not disclose your v-twin-community.com password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to any legally binding actions taken on your behalf.If your password has been compromised for any reason, you should immediately notify Veebase Ltd (link to contact form) and change your password.
  • Posting on publicly accessible areas
    Publicly accessible areas of the Website are any areas accessible by the general public and which may also be indexed by search engines, particularly, but not limited to, product and merchant reviews. You are solely responsible for any personal information that you disclose and disseminate on publicly accessible areas. You should never disclose Personal Information relating to any other person without their express consent.

Accessing & editing your personal data

Any personal information you choose to provide us with can be viewed, edited or deleted in the ‘Edit My Profile’ area of your v-twin-community.com account.

You may also request details of the information which we hold about you by writing to The Data Controller, Veebase Ltd, 7 Trull Farm Buildings, Trull Farm Tetbury, Gloucestershire, GL8 8SQ, England. A small fee may be payable for this.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. Please exercise caution by reading the privacy policy applicable to the individual website in question.